Again

Discovery... maybe you can help me with this because Virgin Active is clearly not interested in my account.

I froze my daughters account with them and they are still billing me as per normal.

This is all I get:

We acknowledge receipt of your request. Please note that we are currently receiving a high volume of emails and our team is working hard to get to your request as quickly as possible. Due to the nature of the delays, when we do attend to your request we will ensure it is backdated to the date of your request.

Your query will be handled by one of our dedicated agents.

Virgin Active... I am aware you do not care about the individual client where new people are joining daily obliviously. But for crying out loud... have a heart.

Yes I have already emailed them. This being my unteenth email. No response on Hello Peter either