after 6 weeks and the service is pathetic

<br> i met with leon after work on the 18th of may 2015, I explained to leon(sales person) that i would be on a medical aid with gym included, it would be active from the first of july 2015, i also asked about the free 1 month gym membership that was on offer and when i could start workong out, and if it would be better if i waited until the 1st of june 2015 to start, he said not to worry you can start emediatly and well sort the multyply out when we get there, needless to say 2 weeks later i was deducted R350 on friday the 30th of may, i went to the branch and requested to see the sales assistant, i was told they were out for promotional work and that he would phone me before 16:30 the same afternoon to sort it out.<br> after not receiving the phone call i went to the gym again the satruday and asked for hi,m he wasnt there i informed the sales manager that i am going to reverse the transaction at the bank and we can sort it out on monday, Monday i was told not to worry everything is fine the deductions will comence as per our agreement, this afternoon i wanted to go workout and sort out the multiply i was told im not allowed to workout becouse of the uitstanding balance