Admin failure,

I cancelled my membership with virgin active in 2022.paid all the cancellation fees ect. Today I received a call from a collection company advising that I owe R300. I do not know where this AMOUNT comes from not did I ever received a call from their collection department to say there is an amount outstanding. I refuse to pay an amount that was never disclosed or communicated with me. This is messing up my credit record and very unprofessional of this company. This is how most people get ****med. to think I had I was planning on going back to virgin active, definitely a sign not to.