CJ
Corra J
1 reviews | Active since May 2015
12 May 2015, 10:13
Adjustment to contract without knowledge
My husband took out a contract for 1 year for him and my 17 year old son, still in school, in August 2014. This month my son suddenly pay full price R395 and not any more R154 per month as per contractual agreement, and his contract was for 24 months not 12 as my husband, nothing was explained that his contract will increase or be for 24 months.
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Replies (1)
Virgin Active South Africa's replyOfficial
14 May 2015, 12:57Hello Corrajoubert1!2,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any inconvenience caused to you.
I have addressed your concerns with senior management to ensure that we manage members expectations correctly at point of sale.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any inconvenience caused to you.
I have addressed your concerns with senior management to ensure that we manage members expectations correctly at point of sale.
Kindest regards
Robyn
Virgin Active South Africa's reply14 May 2015, 12:57
Official
Hello Corrajoubert1!2,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any inconvenience caused to you.
I have addressed your concerns with senior management to ensure that we manage members expectations correctly at point of sale.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any inconvenience caused to you.
I have addressed your concerns with senior management to ensure that we manage members expectations correctly at point of sale.
Kindest regards
Robyn