SN
Stan N

1 reviews | Active since Feb 2015

08 Feb 2016, 10:52

Adidas Voucher/Ill mannered Sales Manager

I joined the gym, and was told that my debit would be the following month, it didn't happen like that-as i was only debited on the very same month i joined, despite the clarity i gave to the sales consultant about my budget and expenditure.<br> <br> I went to gym to complain, and it was not sorted. Only after i reversed my money at the bank was i then called by their call centre, that i owe-the gentleman was very helpful as they wrote off that month. As normal i went to the gym and did my gym required attendance to qualify for an Adidas voucher. <br> <br> It was on December when i went to collect my voucher, only then i was total ******* that i defaulted-when i did not do such. What an appalling service you guys have, its rotten attitude that i also got from your Sales manager-That lady has no manners and etiquette to be dealing with people.<br> <br> I escalated the matter to her(Sales Manager)-she gave me stinking attitude, even interrupted me the whole time when i was talking.<br> <br> I resorted to stopping the debit order-as i got no joy for my hard earned money.<br> <br> I want nothing do to with you guys, cancel my membership and raise no settlement as you failed to keep the end of your bargain. #****ED<br> <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply08 Feb 2016, 17:19
Official
Hello tenacity_vb,

I am really sorry to hear this. I have tried calling you and have left a detailed voice message. I will also email you as I really want to find a way to assist you.

Please accept my sincere apologies for the experience.

Regards,
Dave