Accounts Department totally ***********

Virgin Active NEVER EVER EVER EVER EVER join them. Their accounts department is totally ***********. I have had 5 people join, and they have managed to stuff up 3 out of the 5 people's accounts. 1. Was a 3/4 year old at the time and he refused to go to their play centre. We were told (because we told them that he would not go) that we could take him and if we he refused to go, we could just cancel. This was at sign up. We took him once, he refused to go again, then began the arduous process of trying to cancel the membership. We eventually managed to cancel his membership and for the past almost 3 years we were harassed with them saying we owe for the remainder of the membership. My 2 daughters also joined, and my one daughter was paying for both of them. The other daughter was not working and the first daughter lost her job, so she had to cancel the membership. I paid for the cancellation of the membership, I sat with my daughter and confirmed that this was for both accounts and they confirmed it was. They are now harassing my daughter for money that was confirmed as paid. How can Virgin Active get it all so wrong? I will never join Virgin Active Again and will firmly warn everybody I know not to ever join because of this experience.