Accounts department is horrible

We had virgin active Gym memberships in 2022. Within 3 months we were so disgusted with the service received that we ended up cancelling our account.

We cancelled our account and paid all early cancellation fees for all 4 accounts(Please see attached screenshot).

Last month we got a call from MBD attorneys, they said we have an outstanding balance on our account. I called Virgin Active and the accounts department allocated all the funds to my wife's account and did not allocate any of the funds to my account. It took them 4 weeks and 3 phone calls to finally get them to transferer the monies to the accounts. They then took extra money out of my wife's account, that was settled(Now outstanding), and transferred it to my account. MBD then called us again to state that my account is still outstanding. Now there is an additional R83 that we owe.

I've attempted to try and get this sorted out and no one is willing to help, it always needs to be escalated to someone higher. I keep getting promises that supervisors will call me back and no one does for days

I had especially poor service from a lady named Susanda, She promised she would get her Supervisor to call me back and no one called me for almost a week.

This is becoming extremely frustrating that I constantly need to phone in and beg for assistance.