AS
Anastasia S

1 reviews | Active since Jun 2015

19 Jun 2015, 12:50

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I took out a gym contract at virgin active overport .. A month later I had lost my job and then emailed them asking them to cancel my contract as I can no longer afford the installment .. A few months later I get a call from these lawyer people telling me virgin active have handed me over .. I was so shocked because I emailed them asking them to cancel my contract and when I went to them they said they had not received anything.. I still have the email and now they said that there is nothing they can do .. I find it unfair that they handed me over .. Firstly I emailed them and secondly I was not going to the gym .. It is unacceptable!!! They need to sort this out .. I refuse to pay anything since I did ask them to cancel my contract!!

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply23 Jun 2015, 10:38
Official
Hello Stassixoxo,

Thank you so much for taking my call today.

As per our telephonic discussion, i have emailed you to confirm your payment arrangement.

I look forward to your response so that we can proceed to action your request.

Kindest regards
Robyn