Accounts

I re-joined Virgin Active Tygervalley (VA) +- 1 year after cancelling membership due to COVID. Upon joining I received a promo deal of 3 month free membership.

I paid the joining fee - provided all my details - with the consultant indicating he will load me once their system was up and running after hackers.

Long story short my debit order never went off. I enquired in the VA club as to why it did not go off and they weren't of ANY assistance. I phoned with a consultant indicating if it did not go off - I hand insufficient funds.

I asked her to confirm my banking details - and guess what when joining they never loaded it. I asked het to load details and re-submit debit order.

For the past week everyday walking into the gym the consultants embarrass me by stating my account is in arrears when wanting to enter.

Guess what - once again VA did not take debit this morning AGAIN.

Worst service ever!