Account Suspension Dissatisfaction

In October 2017 I had called through to the virgin active call center & requested them to temporarily suspend my account as I was reaching the end of my pregnancy & did not wish to train. I was told that my account would be suspended & I would have to pay half of my monthly fees for the 3 months that it would be suspended. I was happy with this & had agreed. I went through to my club (victory park) to make payment & the club had no information on the system regarding my account being suspended. I had called through to the call center once again, repeated the process of requesting them to suspend my account & then going back into my club to pay - however it was still not showing up on the system. I was already aggravated at this point & had not wished to call back or attempt to make the payment. In January 2018 my husband (who is in charge of my account payment) had recieved numerous calls from the debt collectors that virgin active had handed my account to. They refused to give him any information and insisted on speaking to my mum who was the previous account holder. He constantly mentioned to them that he is responsible for payment however they insist on speaking to my mum. They had called last week & I had taken the call & they mentioned to me that they are charging me for the 3 months (October, November, December 2017) the full membership fee & not the suspended fee amount - as this was the instruction given from Virgin Active. I had once again called virgin active to explain to them that I had requested numerous times for my account to be suspended & they had not done it, so it’s unfair to be charging me the full membership fee. Virgin active call center tells me that they cannot do anything & I need to sort it out with the debt collectors. I find this to be absolutely ridiculous as the debt collectors are responsible for collecting a specified amount as told by the company they’re dealing with. They cannot adjust the amount. I am absolutely appalled at Virgin actives call center service - I had repeatedly tried to suspend my account and was told it is getting done but to no avail. I have been trying to sort this out since January 2018 & get back into the gym but once again to no avail. I cannot begin to explain the dissatisfaction I’ve received since October 2017. I honestly expected much more efficiency from Virgin Active. If this issue is not resolved by Monday 19th March 2018, I along with my family memebers will be cancelling our virgin active contracts permanently.