Account query

I joined Virgin Active on the 30th of September, which was the last day of the month, and I paid the joining fee. However, on the 1st of October, I received an SMS stating that Virgin Active attempted to debit my account, even though no debit was actually made.

I don’t understand how your billing system works. Why would I make a payment on the last day of the month and still have another debit attempt the very next day? Please look into this matter, as I was expecting the debit to occur on the 30th of October, not immediately after joining.

Also, please stop calling me repeatedly about my account. Kindly contact your Klerksdorp branch they will be able to explain what happened.

ID no:***

For any feedback or clarification, please contact Thato at +***6, as he is the person responsible for paying this account. Thank you.