Account paid up, yet no clearance letter as promis

So i took. a contact with virgin active ,fell into a financial difficult time and fell behind with payment. <br> Was contacted my legal team, made the needed arrangement and paid them in full. I requested a clearance letter stating that the amount owned was paid Andmy balance is zero. Not much asked as all. Juwt secruity to prove account is close and paid up, a dream for consumers. <br> <br> However now im waiting for this letter that was promised by collections. They receieved there payment and now cannot be bothered to deliver what they promised you. Its already so frustrating to clear your name, and company does not correspond or make contact. Company just wanted there money, consumer just wants prove if needed