Account paid in at virgin active la lucia but consultant made an error and did not pay the club V

To whom it may concern

I came in to the virgin active club in la lucia durban and paid my account in full R275 this includes vitality club fee plus club V payment, a few days later i received an email saying that my club v membership was not paid , i went to the club and queried it i was told that the consultant that that the consultant who took the payment made a mistake and paid the full amount to my club fee and not to my club v fee , i was told in these words "we will sort it out Maam" now the club has debited a total of R69.95 from my account - so i would like to know what exactly is going on with this please contact me and resolve and make sure my club v payment is done because i have paid