Account mistakenly debited

On the 17th of September 2015 I decided to join Virgin Active Middelburg Mpumalanga for a Month, after filling in the application forms the consultant brought the swipping machine and asked me to swipe once, which I did, she thereafter told me that the money doesn't reflect in their system and that I should swipe again, only later to realise that there was a delay in their system and my account was debited twice. She assured me that the money will be reversed back into my account the following day, 4 weeks later my money is still not reversed, I have been continously pleading with them to reverse the transaction to no avail, they even asked me to submit a bank statement which I did. This very bad treatment I am receiving from Virgin Active has left me wishing I never joined that gym on the first place. I was considering joining for a year but after this incident I certainly will not. <br> <br> From Buki