Account in arrears even after I paid 4 months ago

I am honestly disappointed by the service from the virgin active in Boksburg K90. In January 2022, I was informed that my account is in arrears, for the months of August and October. First thing, why was I not informed at that point that my account was in arrears? Why was I only told in January? Anyway, I paid for that in January at the branch and till this day, my account still appears as in arrears. I have done my part by asking the staff to assist, a lady by the name Samira took it upon herself to send my bank which clearly shows the payment to the admin lady onsite. She told me to wait for her to contact me which I did, and till this day I have not received the call. I walk passed Samira everyday at the gym and she has given me no feedback and at this point, I am tired of being the one always requesting for feedback. I am so disappointed that this is not resolved till this day. And is seems that everyone has decided to just forget about this