HK
Hendrick K

1 reviews | Active since Dec 2013

23 May 2015, 10:29

Account Handed Over to MDB

I have lost all respect for Virgin Active.<br> I asked for my account to be frozen for 6 months and Haven't been to any virgin Active then, only to find that when the Freezing period ended in March the billing started and without notification my account was handed over to MDB. No debit order was attempted since then. Now I have a R5000 debt that I have to pay off that would have not been this much had I been called. I have to pay for all of this while I didn't even use the account. And the only response I get when I call is that I was contacted a number of times and I never answer my phone. only to find that They have been calling an 082 number instead of 072. I have my postal and residential address, but that couldn't be used either.<br> <br> I don't think i will ever use Virgin Active.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 May 2015, 15:25
Official
Hello Henikuma,

Thank you so much for taking my call today.

I listened to the call recordings were you requested your freezing and the the freezing fee and the duration of the freezing period was explained to you.

I have addressed your concern about your account status and I will provide you with feedback shortly.

Kindest regards
Robyn