CO
Charne O'Haughey
1 reviews | Active since Feb 2015
10 Feb 2015, 11:28
ACCOUNT DETAILS MODIFIED WITHOUT CONSENT
I have been a member since February 2014. When it came to terminating my contract, I was told my account is in arrears. However i have never once changed my account details!!! I called the Head Office where they were also of no assistance and i even emailed the managing directer at the Hatfield branch which after one reply was completely ignored. Now i can't terminate my contract and i am forced to continue all due to the fact that they changed my details without my consent.
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Replies (1)
Virgin Active South Africa's replyOfficial
10 Feb 2015, 16:04Hello Ch@rne,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed, I have processed your cancellation for the end of your contract and a payment arrangement has been put into place to assist you with paying off your arrears.
I trust you find the above in order.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed, I have processed your cancellation for the end of your contract and a payment arrangement has been put into place to assist you with paying off your arrears.
I trust you find the above in order.
Regards
Robyn
Virgin Active South Africa's reply10 Feb 2015, 16:04
Official
Hello Ch@rne,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed, I have processed your cancellation for the end of your contract and a payment arrangement has been put into place to assist you with paying off your arrears.
I trust you find the above in order.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed, I have processed your cancellation for the end of your contract and a payment arrangement has been put into place to assist you with paying off your arrears.
I trust you find the above in order.
Regards
Robyn