Account

I phoned in early in July to arrange for arrears to be debited on the 23rd of July and double payment for August &Sep on the 23rd of August. I clearly requested that the debit order for the 1st of Aug must be taken on the 23rd of Aug and the consultant agreed. On the 1st of Aug, the debit order went through and came back unpaid as there was no money and the bank charged me R414 on my account and again another debit order went through on the 15th of Aug. I called and spoke to a consultant and he told me to get the bank statement showing the charges and send it to [Email Removed] and to date I have never received feedback. I phoned and spoke to ***nor who told me that she will get the call and investigate and call me after two days and I called & left a message for her she told me that they won't be able to refund me the bank charges bec they can't change the debit order date but they can make the arrangement to debit on other date. I didn't get the correct advise from the consultant I spoke to. I want my refund ASAP. If the consultant is not trained to advise clients then she must be taken off from the call center. Please I need your help to get my money back. Thank you.