Access denied and Payment systems inefficiencies

I am very disgusted ,appalled and disrecpted by the treatment I receive from Virgin active.

I have been a member for years and in all those years ,I have always paid my account in full. For the past 2 years or so,I have been paying using the facility at the gym.Last year virgin active experienced a cyber attack and as such I could not make payment using the card machine facility. For months ,it was never communicated to me by the centurion virgin active that the card machine system was discontinued instead what I was told was that I was not able make payment because their systems were doing.

It was only at the end of last year that I was told that card payments were discontinued and then I commenced making EFT payments(I also tried the link payment option twice,which failed on both the occassions). The EFT payments made were not picked up for 2 months ,they cited referencing is an issue(ID number vs Card number).I tried both referencing and was told to instead forward proof of payment. Proof of payments were forwarded to Mr Signh and M(r)s Shingase. It is only after Mr Signh forwarded proof of payments to treasury that payments reflected on my account.

My access to gym facilities has been suspended,they cite my account is 2 months in arrears.My account would definately be in arrears as I could not make payments for over 5 months last year, and that was not any of my doing but lack of proper and efficient systems . I have made every effort in making payments last year and I continue to make payment on a monthly bases(EFT).

I feel that my rights as a consumer have been violated.I get harassed by receptionists whenever I access gym for an account being in arrears ,not because I was not willing to making payment nor that I am not making payment.It is all because of Virgin active's administration inefficiencies. I am being denied access to the gym ,however I get billed for using the gym every month.I find this conducted in contravention of consumer protection act.

Please fix your mess and grant me back my access.