Abused & taken advantage off by virgin active😭

I’m unable to use my up to-date premium virgin active membership since Aug 23 to-date due to their system failure resulting in me being denied access to all clubs. A 50% discount promised to be effective in Oct 23 remains in their records but a full amount is deducted from my hard earned cash. When wanting to cancel membership with immediate effect, I’m told about contractual agreements of which virgin active constantly fails to keep their end while I’m keeping mine. I regret joining virgin active, there’s nil accountability, extremely bad customer experience, gross negligence…….etc all bad service .