Absolutely useless Virgin Active

Again. Went to virgin today and they say I am in arrears of R390. When I signed up the sales consultant said that April is free because I have vitality. Now they tell me that because the sales consultant activated my benefits on the 28th of March I only got 29th, 30th and 31st of March free. The sales consultant said that I must come in at anytime before the 1st of April to activate my vitality and pay the joining fee to get April free. This has been an extremely painful experience going to the bank twice to reverse payments. I went to to gym today and as soon as they told me my account is in arrears I went home without even training. Nobody got in touch with me from my last complaint. This is the worst service, atleast provide a good service for the amount it costs to train at virgin!!!