Absolutely the biggest ***** in SA!!!!!!!!

Sept 2022 I wanted to cancel the contract that reached it ends and the person at Virgin Active call centre I spoke to told me she can give me a better deal of R255 per month for my son on a month-to-month contract. So 01/10/22, the R255 was deducted. On 01/11/2022 an amount of R127.50 was deducted and on 01/12/2022 an amount of R382.50 was deducted (so it made sense because the two months are R255 each) on 03/01/2023 an amount of R510 was deducted. I phoned Vanderbijlpark Virgin Active and the absolutely rudest can’t talk English properly told me that my son needs to pay R510 now. This was not the contract I entered into with Virgin Active. My son has not even used Virgin Active the past 3 months!!! I’ve reversed this R510. I told the woman in Vanderbijlpark that she must cancel this contract immediately and I informed her that she is being recorded. She then proceeds to tell me I must go into the branch to cancel this contract and I told her I am not close or have time to go into a branch…she then told me the contract will not be cancelled. I will take all my recordings, payments etc. to all social media platforms. Who gives Virgin Active the right to change a contract? This is an official notice that my contract is cancelled and any money taken out of my account is theft and will be dealt with accordingly.