VvdB
Vicky van der Bank
1 reviews | Active since Sept 2013
15 May 2015, 08:08
Absolutely No customer service!
At the beginning of April, Virgin Active launched a new promotion, for kids to join the V-Club for free, until the end of 2015. Because I only joined the club 4 weeks prior to this promotion, I called Customer services, to request a extension of this awesome promotion, for my kids. Basically I was told that they could not do this for me, because I am not a \premier"member. This made me quite upset. I then decided to try once more"
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
15 May 2015, 15:05Hello vickyisupset,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received .
Virgin Active promotions vary from month to month and I am so sorry that you were mis- lead to thinking that we were able to extend the promotion to another month.
AS discussed, I have addressed the concerns with the management team and the matter will be addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received .
Virgin Active promotions vary from month to month and I am so sorry that you were mis- lead to thinking that we were able to extend the promotion to another month.
AS discussed, I have addressed the concerns with the management team and the matter will be addressed internally.
Kindest regards
Robyn
Virgin Active South Africa's reply15 May 2015, 15:05
Official
Hello vickyisupset,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received .
Virgin Active promotions vary from month to month and I am so sorry that you were mis- lead to thinking that we were able to extend the promotion to another month.
AS discussed, I have addressed the concerns with the management team and the matter will be addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received .
Virgin Active promotions vary from month to month and I am so sorry that you were mis- lead to thinking that we were able to extend the promotion to another month.
AS discussed, I have addressed the concerns with the management team and the matter will be addressed internally.
Kindest regards
Robyn