Absolutely no answer to telephone calls and pathetic customer service Glen Acres Virgin Active

<p>Tried calling my branch today Sa****ay 28 May 2016 from 9am - 5 times. No answer, what ???</p> <p> </p> <p>Worse-tried calling the Virgin Active call centre for advice , " answering machine" - not open on Sa****ays and Sundays, phone again Mondays-Thursdays - really ?????. ?..........#lotsofmoneynoservice </p> <p> </p> <p>Perhaps I'll get answered here.......???</p> <p> </p> <p>Have been a member for a long time. I need to cancell my membership due to relocation to a very remote town in NC. Closest Virgin active to me would be 114 km. Please advise as to cancellation of my membersship i.t.o the new Consumer protection act, as well as penalties payable?</p> <p> </p> <p>Also explain the "freeze " options please, and what are the cost involved. Is the freeze term then deducted from my membereship period?</p> <p> </p> <p>Please get back to me. Your customer service up to now is just apalling to say the least!</p> <p> </p> <p>unimpressed :(</p> <p> </p> <p> </p>