Absolutely ludicrous 40% cancellation fee.

<p>I am currently 19 and matriculated at the end of 2016. This year(2017), I have been working as an intern and not earning much and so gym has become something I can no longer afford. </p> <p> </p> <p>When I approached the menlyn gym staff to enquire about the cost to cancel my membership they told me it is 40% of the remaining months of my membership which has about 12 months left. This comes out to something crazy like R3500. </p> <p> </p> <p>In the terms and conditions, it says "a reasonable cancellation fee will be charge". I asked them in what way 40% is reasonable since I would cost Virgin Active nothing once I had cancelled my membership and they didn't have an answer for me. It's not like a cell phone contract where you obviously need to pay for the device that came with the contract. Once you've paid for the device they just require you to give one month's notice and then they charge an admin fee of like R200. I would love to know whether the 40% is a country wide policy or if it is just at my gym. </p> <p> </p> <p>Another complaint I have is that I downgraded my membership to the type where I can only visit a single gym. This took the monthly payment from R690 to R575. When i logged into my account yesterday it had gone back up to R610 without notice or explanation. </p> <p> </p> <p>Virgin Active South Africa please let me know what can be done about this and if it is indeed what you stand for. </p>