absolutely appauling account management

the accounts department knows nothing. a direct payment was made for my kids 4 v club accounts on 6 dec. i gets daily saying account not paid. i explained that the direct payment needs to be split between the 4 accounts.the agent only pays the account they are calling regarding. so hence 500 subsequent calls for the same thing and again and again i must instruct to split the payment. livid by this degree of incompetance and the fact that the v club offers absolute nothing and is a waste of money. i cancelled the v vlub vontracts on 16december. a direct debit was taken from my account for the cancellation. was told a prorata would be taken on 1 jan for the 15 days remaining on notice. wow be tide i got debited on 31 dec yhe full v club fees for all 4 kids. and now i get calls from virgin saying account in areas for the 2 kids.how is this possible when u have debited my account. a managet was suppose to call me back on thursday 9jan as the agents cud not understand why account in arears and why was over debited. guess what its now the 14 jan and still no call from a manager yet a call agent calls me and says i must make payment arranagemnts for something i have already paid. naturally loosing my mind explained yet again that a manager was to call me. the agent was soo freaking arrogant did not even listen to me rather went off at me that she is " just calling of a direct account system and knows nothing about why acc reflecting outstanding" wow what a vote of confidence for virgin active. sheep call u with only what they have and make no effort to resolve or even check why.u wud swear the gym contract is a free service the way you get treated bh the agents as if they are doing u a favour.