Absolutely appalled, tired and angry.

<br> I'm writing to complain about the poor customer service I've received since joining up as a member in March at Virgin Active Wembley Square.<br> <br> I signed up In March and informed the consultant that I was signed up with vitality. The initial sign up was fast and I was told that I would receive 1 month free as a promotion. Before the end of March I was billed. This was the first of many inconveniences and unprofessional activities. <br> My membership was not converted in time as the consultant was on leave. I was then charged out of rate amounts.<br> Since then I've had to be stopped at the desk in front of customers, embarrassed and shamed because my account has since expired. This was due to health screening forms not being captured into your systems. I've since filled out two of these and nothing has changed. I am constantly fed misinformation and made false promises. IT IS NOT MY JOB TO RUN AFTER YOUR STAFF AND REMIND THEM TO DO THEIR JOBS! Since March this year it has been one mess up after the next. I am a premium member and am being charged premium rates yet cant make use of it. <br> It is now 28 June 2015 and I have still not received any feedback as promised.<br>