A Shocking Display of Insensitivity and Poor Service

I am absolutely appalled by my experience with Virgin Active Greenstone. Their treatment of myself and my family has been nothing short of disgraceful.

On 9 March 2024, I had a heart attack, which by the grace of God I survided.

In April, Virgin Active was informed of this event, in writting and medical reports supp****. I requested the immediate cancellation of the Virgin Active membership due to my critical health condition. Despite this, Virgin Active has continued to harass me with repeated emails demanding payment in the amount of R4,484.48. This behavior is not only unprofessional but also grossly insensitive to my situation.

What makes this even worse is their insistence on demanding payment for the gym membership of my daughter who is a minor and stopped using the gym after my medical emergency. Virgin Active’s refusal to acknowledge the cancellation requests and their continued pursuit of payments is a blatant disregard for my well-being and circumstances.

This experience has left me disgusted with the lack of empathy and professionalism shown by Virgin Active. A company of this size and reputation should know better than to mistreat its members, especially during such challenging times.

I would strongly advise anyone considering this gym to think twice. If this is how they treat their members in times of need, it speaks volumes about their priorities and customer service.

I hope Virgin Active takes this feedback seriously and makes significant changes to their policies and practices. This level of service is simply unacceptable.