A law unto themselves

After years of dealing with a heart condition I was elated to be given the go-ahead to train again. I visited Virgin Active, completed the registration process and paid for my gym card.

Later on in the day I received a call stating that I had an outstanding amount owed to Virgin Active that occurred some 6 years prior. As per South African law, this debt had been prescribed and although this is the law, I was told to come in and pay the arrears.

Virgin Active are now singing a different tune and say that they need to get hold of the debt management company. I was then told that I could not be given a managers number either.

I have been trying effortlessly and without any luck to get any word back.

It seems that Virgin Active cares more about money and sales - as the rep had no issue calling me 6 - 7 times a day to get me to sign up. Yet now I can’t get any feedback and no where to go for information. This is very sad after being a loyal member of 12 years prior to my condition.