A company with no integrity.

Please help me!!!!! Virgin active terrorising me. I resent this company to my deepest worst encounter in history. On the 14th of January I made the mistake of signing up with Virgin active. I just recently gone through a near mugging and was going through some metal issues of my own. So I thought gym would be a way out, I wanted to learn to defend myself and feel good in general so I signed up. The person that signed me up was Sizwe, the seller of lies. He sold me a dream and made me believe that Virgin active offered defence lessons and also made me sign a contract without telling me that I was signing a contract. He also didn’t tell me that there was a cancellation clause of 5days free of any charges to withdraw from the contract. He also then did not tell me that I would have to pay R1000 if I were to withdraw from the contract! I have a recording of him confess to the deeds.

I only went to gym for two days. I very soon discovered there were no defence lessons and honestly gym was not for me it reminded me of high school with men and women trying their best to flirt with each other and the whole standard of who has the best gym ware and so forth so I never came back.

It’s only on the 1st February when I went back to try and cancel my membership would the nightmare unfold. There I told that not only had I unknowingly signed a contract but I was also expected to pay R1000 in order to cancel.

I told them I would not be able to pay such an amount, I am a student. But also I feel that I should not be held responsible for their staff’s lack of integrity. That’s when the manager and sales manager there gave me attitudes. I went back to that company 3 times that day, calling their call centre numerous times repeating myself like a broken machine as they kept disconnecting and redirecting me I was made to believe that my contract had been cancelled and the pending issue was the cancellation fee. All throughout the process the whole staff was passing snarky remarks and laughing their wits off. They were clearly protecting their staff member. In the recording I have evidence's of the sales manager’s condescending comments.

Exhausted I finally went home thinking the worst had been over. But low and behold for the past two months that followed I have been called day after day being asked about my membership and each caller I try to explain my situation. Some give me hopes that thing will finally be resolved and some are just plain rude. I have written emails, commented on their social media and called numerous times but nothing.

Yesterday however I got a message from them telling me that I owed them R1581

I have heard many horror stories then since.

Please help me cut ties with this disgraceful company.