A company only interested in getting money but not helping it's clients.

I have been struggling for the past three months to have my vitality benefit activated. One thing they definitely prompt on getting done is collecting their money. Dare miss a payment the call is prompt but they care very little about sorting client issues out. I am beyond infuriated by the lack of customer care. The consultant at the North Gate Mall branch has been forwarding emails to get assisted but three months later there is still nothing done.