aR
amanda R

1 reviews | Active since Jun 2014

23 Sept 2015, 16:40

a bunch of ******

Consult by the name of Reyaaz joined me up at their branch. At the time of joining told him i was on vitality and that its the 17th would have the joining fee by the 19th . because he was pressed to close the sale he explains how i could join now as a normal member . d/o will run on 1st and i should come in that week to pay the vitalility fee and i will be refuned the R345 that ran on the 1st. at no point does he tell me i forfeit this money should i not come.now they giving me hell about my refund . a bunch of ****** they are misleading customers . no giving important information that should be given. M

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply23 Sept 2015, 17:03
Official
Hello AmandaRamba,

Thank you for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the level of service received.

Please rest assured that we will address this matter internally.

Kindest regards
Robyn