*******!

17th Aug i joined virgin active collection club as a discovery bank and vitality member. I was made to believe that its an automated process. September i was told that my vitality is not linked and ill have to convert beginning october, hence ill pay full charge of R2900+ for October. Mind you I registered when I was out of the country on business. I was told tht to convert i need to be physically present at the gym. I couldnt make it and in the october bill came in full price. I made a payment arrangement in November, and as per payment arrangement email which i possess, im able to enjoy full access if i have an arrangement in place. To my shock, i was not allowed access, and neither could i convert to vitality if i have arrears. Their explanation was that a cellphone contract is binding whether i use the service or not. In their case they forget that i did not have abn option to use service as i was barred. Yesterday i received an email reminding me that if i have a payment arrangement i can continue enjoying access, which is false. I hardly have problems with my contracts, but on this one i have cancelled my membership, and i feel like they take advantage of helpless people. As a citizen fortunate to have the best and limitless legal backing, im looking forward to taking this further, not only for me but for everyone in a similar situation.