***

Dear Virgin Active Team,

I am writing to express my disappointment regarding the handling of my membership cancellation. I settled all outstanding fees in November and sent a formal cancellation email in December, yet I have received no proper acknowledgment of my request.

Despite fulfilling all requirements on my end, it appears my membership has not been canceled as expected. I would appreciate immediate clarification on the status of my account and a confirmation that my cancellation has been processed, effective as of my original request.