7 to 8 weeks to fix Equipment

For 7 to 8 weeks equipment at the Milpark Virgin Active goes without maintenance and care. When equipment is broken, it takes almost 2 months for it to be fix, which it still isn't. In fact I informed them of the broken equipment after having to use it for 3 weeks in its condition, which makes for a very unpleasant gym experience. They at the time informed me it would be fix immediately and in the meantime the spare they have will be put up in its place. Neither of this happened. Then when this issue was raised again, after the equipment still not being fixed, it now being 7 weeks, the Virgin Active employees gave me bad attitude and all sorts of excuses. When asked to speak to a manager, they say he is off for the day and refuse to call him. Had the manager done his job on the days he works, he would not have to be bothered on the days he is off. I find it strange that a customer at Virgin Active must inform them when equipment is faulty or broken. Why is there no regular maintenance and checks done on the equipment? This is now the second or third time I am having equipment issues with this particular gym and branch.