7 months to sort account with vitality

since July 2014 my virgin and vitality have been haywire. Every month it's a battle to get it sorted. Every month I spend hours on the phone to each company to have it sorted out despite requesting a 48 hour turn around on the same issue in feb 2015 (9 th) the only response I got is confirmation from vitality is in order but virgin just pulls up their shoulders. As this is the 7th month and once again no records or notes on the account I gave them till last night to call me back! Big surprise no call or contact whatsoever even from the managers!!!! Disgusted, poor service and totally no corporate vision. So as promised I will now be making everyone aware of this. 7 months for account errors that get sorted every month is not acceptable.