JV
James V
1 reviews | Active since Jul 2013
26 Jun 2015, 14:28
6 Months and still not sorted out
I put a complaint in 3 months ago and management of Virgin Active got back to me to sort it out. Everything went well for 2 months and again the same problem has popped up with regards to them billing/ not billing. This has really become a pain that i have to keep resorting to putting in complaints to get a response. Hopefully this time someone can sort it out.
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Replies (1)
Virgin Active South Africa's replyOfficial
26 Jun 2015, 15:22Hello shimas1986,
Thank you so much for taking my call today.
Please accept my apology for any frustrations caused.
As per our telephonic conversation, I have sent you an email with the statement of accounts for both you and your wife.
Please feel free to contact me directly should you require any further assistance.
Kindest regards
Robyn
Thank you so much for taking my call today.
Please accept my apology for any frustrations caused.
As per our telephonic conversation, I have sent you an email with the statement of accounts for both you and your wife.
Please feel free to contact me directly should you require any further assistance.
Kindest regards
Robyn
Virgin Active South Africa's reply26 Jun 2015, 15:22
Official
Hello shimas1986,
Thank you so much for taking my call today.
Please accept my apology for any frustrations caused.
As per our telephonic conversation, I have sent you an email with the statement of accounts for both you and your wife.
Please feel free to contact me directly should you require any further assistance.
Kindest regards
Robyn
Thank you so much for taking my call today.
Please accept my apology for any frustrations caused.
As per our telephonic conversation, I have sent you an email with the statement of accounts for both you and your wife.
Please feel free to contact me directly should you require any further assistance.
Kindest regards
Robyn