LM
Lizelle M

1 reviews | Active since Jul 2014

21 Oct 2015, 11:25

550% increase in fees without members consent

I joined the gym by giving my personal details to an employee and signing on an electronic pad. Temrs and conditions were not communicated to me, nor did I receive a copy of the contract.<br> When my vitality got cancelled, my fees went up by 550%. I now want to cancel the contract, but need to pay 40% of the remainder of the contract. This was not stipulated in the contract. The contract merely states a \fair amount."40% is not fair at all.<br> I feel ******* because Virgin Active did not give me a copy of the contract when signing. <br> The manager"

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply21 Oct 2015, 14:41
Official
Hello popcorn88,

Thank you so much for taking my call today.

I once again would like to apologise for any inconvenience caused.

As telephonically discussed, I have sent you an email confirming our discussion and should you require any further assistance please feel free to contact me directly.

Kind regards
Robyn