LM
Lizelle M
1 reviews | Active since Jul 2014
21 Oct 2015, 11:25
550% increase in fees without members consent
I joined the gym by giving my personal details to an employee and signing on an electronic pad. Temrs and conditions were not communicated to me, nor did I receive a copy of the contract.<br> When my vitality got cancelled, my fees went up by 550%. I now want to cancel the contract, but need to pay 40% of the remainder of the contract. This was not stipulated in the contract. The contract merely states a \fair amount."40% is not fair at all.<br> I feel ******* because Virgin Active did not give me a copy of the contract when signing. <br> The manager"
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Replies (1)Virgin Active South Africa's replyOfficial
21 Oct 2015, 14:41Hello popcorn88,
Thank you so much for taking my call today.
I once again would like to apologise for any inconvenience caused.
As telephonically discussed, I have sent you an email confirming our discussion and should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
Thank you so much for taking my call today.
I once again would like to apologise for any inconvenience caused.
As telephonically discussed, I have sent you an email confirming our discussion and should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
Virgin Active South Africa's reply21 Oct 2015, 14:41
Official
Hello popcorn88,
Thank you so much for taking my call today.
I once again would like to apologise for any inconvenience caused.
As telephonically discussed, I have sent you an email confirming our discussion and should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
Thank you so much for taking my call today.
I once again would like to apologise for any inconvenience caused.
As telephonically discussed, I have sent you an email confirming our discussion and should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
