5 years no contact!

<p>This is the first email that I have ever received from Virgin Active regarding any outstanding amounts. Now they want to tell me that I owe them money? They can't provide me with evidence where they have communicated with me over the last 4-5 years that I have not been in South Africa. If they've had my email all this time and they have not contacted me, that just shows me how *********** the staff from Virgin Active are.</p> <p>Also, if they went back to their records, Virgin Active was contacted at the time of cancellation from their Wilgeheuwel branch by your own staff to their headoffice in my presence regarding cancellation information. During this time, I was informed that as per the Virgin Active terms and conditions, the contract can be terminated with relevant evidence that I will be leaving the country. To which I gave them proof in form of travel itinerary, and employment offer. They accepted and told me they would submit it to complete the cancellation.</p> <p>I've sent them relevant information showing that I have left the country due to employment and I have not been back ever since.</p> <p>I have sent a formal request for information regarding this matter. Should all calls at Virgin Active be recorded, they can find the recording from Wilgeheuwel branch to your head office around that time as evidence(April or May 2013).</p> <p> </p>