5 Star Rating, Yet Poor Service

Case: X4eXKz, Ticket: QHHTPa] *** Initially I wrote to Craig Wyngaard the manager at Constantia Virgin Active, on the 16th November 2019. He did not acknowledge my email, neither did he respond. The incident at the Constantia Virgin Active has left me psychologically traumatised so much so that I had to transfer to another club. After waiting a whole month, I emailed head office & below is the response I received from Virgin Active on 26th December. To date I have not had a response. "We are emailing to acknowledge your email query sent to us, and to apologise for the delay in getting back to you. We haven't forgotten about you.

We're really sorry that you have had to wait so long for a response - we understand that this is frustrating. We are currently processing and will get to your email shortly.

Thanks for your understanding.

Virgin Active Team."