0

Virgin active accounts services is the absolute worst , I have been promised that a manager will call me and nothing happens , do I need to mention people’s names on Social media for some supervisor to contact me??? Their system was hacked last year they double debited my account . I called them to advise they told me their systems were switched off for security reasons but they will fix the error as soon as possible… now they r telling me that I owe them the amount since March/ April last year… I have been the one pro actively calling and sending proof of the debit order and asking for help… now they can’t even help me with cancelling my membership due to this appalling service 😡😡😡😡