3 Months To Rectify Billing issue after payment - Account is still blocked for access

It has been an absolute nightmare dealing with Virgin active for the past 2 months - I paid my Acc in July , till this day my Acc is still blocked , it appears that I have not paid my acc when I have - The story is always the same , It has been escalated with their IT department . You cannot speak to ANY manager's , you are just informed the issue is being resolved - For 2 MONTHS now ??? How are they battling to allocate funds and just active my Account ? Now Im being informed my Acc has been cancelled the Head office assistance is Worst, when you call through your calls get dropped , you hear agents laughing in the background with headsets aside - Does anybody actually work there ? Im seriously considering changing to a different gym now and I had been with them for 13 years - The SERVICE is Horrible , They battle to rectify Billing issue's and can take 2 months EVEN after you have paid - It's Shocking that such a BIG Global company as such treat customer's so poorly . To say I am disappointed is putting in mildly - I have just about HAD it with them ,.