LL
Log2n1 Lep

1 reviews | Active since Oct 2016

16 Oct 2016, 15:08

3 debit orders in one day & money now missing

<p>Virgin Active suddenly runs 3 debit orders in one day for R782 instead of the usual R245, even though I was up to date. Instead of correcting it, they run more debits thereafter on my account claiming the R782 cannot be traced despite being presented with my bank statement and bank confirmation that the debits were processed succesfully. Head Office staff most *********** and cannot understand their own system.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply17 Oct 2016, 17:52
Official

Thanks for taking my call. Our treasury team is investigating using the documentation you provided and Nathlee will process the refund once the additional payments have been confirmed.
Please accept our sincere apologies.
Regards,
Dave