1 reviews | Active since Oct 2016
3 debit orders in one day & money now missing
<p>Virgin Active suddenly runs 3 debit orders in one day for R782 instead of the usual R245, even though I was up to date. Instead of correcting it, they run more debits thereafter on my account claiming the R782 cannot be traced despite being presented with my bank statement and bank confirmation that the debits were processed succesfully. Head Office staff most *********** and cannot understand their own system.</p>
Thanks for taking my call. Our treasury team is investigating using the documentation you provided and Nathlee will process the refund once the additional payments have been confirmed.
Please accept our sincere apologies.
Regards,
Dave
Thanks for taking my call. Our treasury team is investigating using the documentation you provided and Nathlee will process the refund once the additional payments have been confirmed.
Please accept our sincere apologies.
Regards,
Dave
