1 reviews | Active since Mar 2009
3 complaints
Misplaced my card. Had to pay for replacement - but cannot keep both active. If I have to pay for new card I want both active to solve my problem of 2 cars and having to carry 1 card around everywhere in case I drive with my husband or on my own.<br> <br> Complained about your unsolicited marketing email for pregfit classes. Thanks Just because I am a female doesn't mean I can fall pregnant. That email caused me unnecessary emotional trauma. Have been tolerant about your popfit posters but I am no longer. Please remove from entrance walkways during times that normal people go to gym before and after work. Pregnant people usually stay at home or so I heard - I wouldn't know.<br> <br> Lastly how long does it take for someone to respond to complaints tweets? I see plenty of people that send messages on Twitter after me had responses. Seriously that is not the way to go with me - you respond asap.
Thank you so much for taking my call today Susan.
On behalf of Virgin Active I once again would like to apologise for the encounter you have had with us recently.
It is never our intention to offend our members with our marketing material and we sincerely apologise for how the email affected you.
Should you require any further assistance in the future please feel free to contact me directly on 021- ***.
Kindest regards
Robyn
Thank you so much for taking my call today Susan.
On behalf of Virgin Active I once again would like to apologise for the encounter you have had with us recently.
It is never our intention to offend our members with our marketing material and we sincerely apologise for how the email affected you.
Should you require any further assistance in the future please feel free to contact me directly on 021- ***.
Kindest regards
Robyn