2YEARS NO CONTACT -EXPECTED TO PAY NOW -NO SERVICE

Att CEO, Claudette Naidu my sister has been unemployed for about 2 years now with no income and I decided to offer to pay for a gym contract for her, yet I am just a temp worker however I know my sister needs her spirits lifted and what better way that to gym. Whilst working on signing up at the club in little falls We were informed that she is in arrears for an old members which almost 3years later and nobody ever informed us of it. We did make arrangements the next day with head office damian Lawson who said we have to pay it by September so I agreed but now when I am requesting for details on this he does not answer emails or calls for 3 days as well as your branch people. I am so frustrated by the fact that I asked very nicely if this arrears would be written off since its so old and nobody knew about it not to mention Claudette is back on a contract with the gym paying 500 per month. So here I am proposing that someone with authority evaluate this inconsiderate situation and lack of service when your clients are coming to you to pay for debt you failed to notify us about and still don't want to help. SO WHY SHOULD I PAY IT AT ALL!!!! THIS IS NONSENSE! ABSOLUTELY NOT FAIR AT AL