1 reviews | Active since Sept 2015
2nd time pilates teacher does not show up
Today is the second time that the pilates teacher did not show up - the yoga teacher gave the class at 8:15 and 9:15 was supposed to be the pilates class. Please get your timetables right - especially over public holidays as you waste people's time. I was not the only person that was waiting for pilates, and then they offered to give a killer abs class. I did not want to do killer abs so I walked out. I was also not able to do any other exercise as I only had yoga shoes with me and had to wait around for an hour for my husband to be done with his exercise - not on Virgin Active, and this the second time this happens. I would like to compliment Ronel Grove, she is an excellent instructor and I love her classes.
We have tried to touch base with you on your mobile phone but to no avail.
Please accept our sincere apologies for the inconvenience caused.
I have escalated this concern to the Club General Manager, Cobus, and he will be making contact with you shortly.
Kindest regards
Robyn
We have tried to touch base with you on your mobile phone but to no avail.
Please accept our sincere apologies for the inconvenience caused.
I have escalated this concern to the Club General Manager, Cobus, and he will be making contact with you shortly.
Kindest regards
Robyn
