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Mia M

1 reviews | Active since Sept 2015

24 Sept 2015, 09:40

2nd time pilates teacher does not show up

Today is the second time that the pilates teacher did not show up - the yoga teacher gave the class at 8:15 and 9:15 was supposed to be the pilates class. Please get your timetables right - especially over public holidays as you waste people's time. I was not the only person that was waiting for pilates, and then they offered to give a killer abs class. I did not want to do killer abs so I walked out. I was also not able to do any other exercise as I only had yoga shoes with me and had to wait around for an hour for my husband to be done with his exercise - not on Virgin Active, and this the second time this happens. I would like to compliment Ronel Grove, she is an excellent instructor and I love her classes.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 Sept 2015, 11:05
Official
Hello miamoeken,

We have tried to touch base with you on your mobile phone but to no avail.

Please accept our sincere apologies for the inconvenience caused.

I have escalated this concern to the Club General Manager, Cobus, and he will be making contact with you shortly.

Kindest regards
Robyn