AN
Alma N

1 reviews | Active since Apr 2011

07 Jul 2015, 20:24

2 days notice of 3 day closure

2 days before intended closure of gym a notice smaller than A4 posted by entrance to state that gym will be closed for pool repairs from 9-11 July 2015. No sms or e-mail, no indication that we are free to use any other club during this time. Also no indication of how those members who have already paid for personal training sessions booked on these dates will be reimbursed by the club due to missing these sessions. As a discovery member and club member for several years who uses the gym more than most members and attend gym every day I am in town I find this unacceptable. First they block off a netball court size space for grid classes for 6 people during my PT and boxing sessions which have been arranged 4 months prior to grid introduction with no consultation with members about how this may affect their training, and now this. I want the equipment to be moved away from the grid section, I want to be reimbursed for the 3 days I cannot access the club, or for the petrol I must drive out an additional 15km to get to the nearest other club, and I want to be reimbursed for two PT sessions at R180 each session for the 2 sessions I will now lose due to club closure.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply08 Jul 2015, 11:27
Official
Hello NelAlma,

Thank you for taking my call today.

On behalf of Virgin Active we would like to apologise for the frustrations caused due to the upcoming closure of our Krugersdorp club for repairs on their pool.
This is a much needed repair unfortunately and has to be done in order to improve and safeguard our members experience.

I have been in contact with the Club Manager and she will be making contact with you shortly.

I thank you for your understanding in this regard.

Kind Regards,

Chris M