10x I huff, and things are still not corrected

<p>Hello,</p> <p> </p> <p>I am going to keep this short and sweet.</p> <p> </p> <p>1. I have previously given debit order authorisation for one of your members.</p> <p> </p> <p>2. Subsequently, the member and I have separated and I have managed to cancel/subvert all debit orders for services which the member only benefited from the services.</p> <p> </p> <p>3. On numerous occassions, I have contacted the call centre stating under strict terms that they I revoke their authorisation to utilise the debit order.</p> <p> </p> <p>4. I've been told that this is not possible as the member needs to update the debit order details, and she has been evasive.</p> <p> </p> <p>5. I explicitely suspended her account, since I am the payer, with explicit instructions recorded on the system that the account can only be unsuspended if the debit order details change.</p> <p> </p> <p>6. The Sunninghill branch explicitely ignored the instruction recorded on the system and reactivated the member's account which subsequently a debit order was actioned.</p> <p> </p> <p>7. I contact the Call Centre and once again the agents promise they will get back to me with results. I'm disappointed again, but not surprised.</p> <p> </p> <p>8. The key issues is that Virgin Active does not understand how to follow instructions, and there is lack of follow up.</p>