1 Month and vitality Virgin access card still not active no respond from the manager. I need feedback or my money back this is very bad service. Always excuses not doing their work. I am fed up with this bad service at Virgin Active Eco Park Centurion

I have joined at this Virgin paid mu R700 on Vitality Discover almost 2 months and my card on Vitality is still not active at Virgin Active Eco Park. I phone the service manager and he never phone me back and no response this is bad service Eco Park. How long must I wait just to get my card active. This so called manager always phones back WHATEVER. I need this sorted or they can pay mu money back and the will lose clients 3 of us.