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I have been a member of Virgun Active South Africa for many years in different provinces.

In March 2025 , I relocated to Jhb .in April I went to Virgin Active Morningside in Sandton to find a suitable gym to transfer to.

A sales consultant Mzi was apponted to assist me. instead of transferring my memebership, he supposedly .cancelled my membership so that van sign me up on a new contract to obviously get a commission and meet targets rather than attend to my needs. He misrepresented the teems of the new contract in order to make his .offer more appealing.

He told he was the manager of the gym and was going to offer me a manager's deal with reduced fees for the first 3 months and I will be upgraded to a national membership at a lesser monthly subscription fee because of his position as a manager. I asked for all this in writing, which he promised the next day as admin section was closed for the day.

I signed based on what was promised and agreed upon at the gym. The next upon enquiring about the written contract for .signing, he started making excuses after excuses and delaying.

To add to the insult, he wanted as a "thank you "for the special deal ; on enquiring what he meant, he said" buy me supper on your Uber eats app ". IS THIS NOTMAL PRACTICE FOR STAFF AT VIRGIN ACTIVE ?

To make matters worse, he started getting rude and sending me emoji which I could not make sense of when enquiring about the contract and questioned the terms of contract. Needless to say, he did not cancel my existing contract and charged me a admin fee for the new contract.

I called the gym to report and rectify the situation with the manager, Ray Petrorius who never returned my call for over a week. I tried yhe websites for help....ll nothing. T seems that all level of staff at Virgin Active Morningside don't care about members of the brand nor do they want to take responsibility for the lies and misrepresentation at the branch.

I Still await a solution, recourse and apogy from Virgin Active.

Virgin Active based on my experience cannot be trusted and do not deserve my loyalty if the brand promotes lies and misrepresentation.

I hope I have MoVED You....